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Welcome back to Brio!

Entrances and Exits

As of Monday 19 July, we’re returning to our normal centre entrances and exits.

Please bear in mind that some centres may use alternate entrances or exits for specific activities, the team in-centre will advise you of this when you visit.

Bookings

To ensure our centres can run as smoothly as possible, we ask that customers book activities online, via the app or by phone. PAYG customers can pre-pay online or pay in-centre. Bookings can be made 7 days prior to an activity taking place.

From 19 July, gym sessions won’t require booking from 6.30am – 3.30pm on weekdays or 8.00am – 4.00pm on weekends, meaning you can turn up and workout (this is dependent on your centre opening hours). Outside of those times, you’ll need to book your sessions online as you have been doing.

Racquets, swim sessions and fitness classes can all be booked online too.

 

Changing Rooms

Our dry changing rooms are now open at all times for customers.

Our wet changing rooms will be open for all public sessions (not including swim lessons) from Saturday 24 July.

Toilets will be open to all customers but the toilet entrance door will remain open and only one customer is permitted at a time.

Face Coverings

We’re committed to the safety of our staff and customers, so Brio team members will continue to wear masks while working. We hope for your cooperation in keeping everyone safe by wearing a mask while you’re in centre too.

Hand sanitiser will still be available around the centre and we ask everyone to follow the Hands. Space. Face guidance set out by the government.

 

Lane Swimming

We have a few guidelines in place for our Lane Swim sessions:

  • Please follow the directional signage
  • Always maintain appropriate social distance between yourself and other swimmers
  • Before pushing off at each turn, check to see if anyone faster is approaching
  • If stopping for a rest, keep yourself at the edge of the lane so others can turn at the wall.

Swimming Lessons

We’ve put together some information below which will help you understand some of the changes we’ve made to ensure a safe environment for both you and your child. For more information, just use our Contact Form to message your local centre.

Children:

  • Please arrive with your child beach ready, wearing easy clothes for quick changing. Don’t forget a bag to put the clothes in while swimming as lockers won’t be available.
  • Showers won’t be available at the end of the lesson but the changing rooms will be open for your child to get changed.

Parents:

  • Parents will need to wear flip flops on poolside or be prepared to remove their footwear while in this area.
  • Parents will be able to spectate where social distancing allows. If this isn’t possible then our staff will let you know drop off and collection arrangements.
  • For social distancing purposes, only one adult should bring the child. Babes in arms are permitted.

Lessons:

  • All teaching will be from poolside.
  • Children will have their own equipment for the duration of the lesson, and it will all be disinfected after the lesson has ended.
  • Children need to put their own goggles on or get assistance from parents, teachers cannot help.
  • A one-way system will be in place, please adhere to this at all times.
  • Stage movements will be done over the phone or by email with the centre team. Badges can be purchases over the phone and can be collected at your next lesson

Racquet Sports

Badminton and Squash are back in our centres and we know you’re excited to play! We aren’t able to hire out racquets, shuttlecocks or balls so please remember to bring your own.

Badminton

  • Singles and doubles matches can be played. Rule of 6 should be followed, or if more than 6 people then they should be from no more than 2 households.

Table Tennis

  • Table Tennis can only be played singles, and only by those in the same household or bubble

Squash

  • Adults can play with one person from the same household or bubble

Athletics Track

The Athletic Track at Ellesmere Port Sports Village is now open for customers to use again. You’ll need to book and pay for your session, which you can do online here.

Customers need to arrive at Entrance A to be checked in before going to the black gate to enter the track area. A member of staff will let you in.

We ask that you sanitise your hands and adhere to social distancing at all times. Lanes 1, 3 and 5 will be in use to ensure enough space is kept between runners.

Please bring your own water bottle as the fountains won’t be in use. Trackside toilets won’t be open but you’ll be able to use the toilets in the centre. Please follow the one-way system.

Customers shouldn’t book to use the track if they or any of their household are suffering from COVID-19 symptoms.

 

Other Information

Our cafes and vending machines are now open and in-use again.

Some air conditioning units that recycle interior air are advised to be kept off, and so these will not be in use. However, many of our units in centres take in fresh air from outside and bring it in. These are safe and approved so we’ll be keeping these on to help you stay cool during your workout.

We’re unable to allow spectators for indoor activities currently, except for carers and those in a safeguarding capacity, which equates to one adult per child.

As part of our commitment to working with the Test and Trace scheme, we will gather information for customers attending activities. The easiest way for you to do this is to scan the QR codes in the building using the NHS Test and Trace app. For family bookings, we don’t need to record information for anyone under 16.

Due to our health and safety measures, we’re unable to store any items in our lost property and they must be disposed of immediately. We know this isn’t ideal, but it’s a requirement in order for us to keep our centres safe, so please take extra care of your belongings! 

 

We know this is going to be a bit of a change from what you’re used to so we’ve put together some handy guidelines below that cover your new journey through your Brio centre. Please give these a read before your first visit.

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