legal documents
Here you'll find important information regarding our terms of service, privacy policy, and other legal agreements that govern your use of our website and services.
membership terms
Our general membership terms page contains all the essential information about our membership agreements. You'll also find details about current special offers and promotions, including eligibility, pricing, and key dates.
terms & conditions
View our complete Terms and Conditions, including important information about website use, liability, and other legal matters.
junior take 5
View our Junior Take 5 terms & conditions.
account linking/unlinking
View our Account Linking/Unlinking terms & conditions.
adult take 5
View our Adult Take 5 terms & conditions.
privacy policy
Your privacy is important to us. Our Privacy Policy explains how we handle your data and your rights regarding it.
bookings/cancellation policy
Find everything you need to know about booking activities at Brio, from online registration and payment details to cancellation policies.
cookie policy
Our cookie information page explains the different types of cookies we use, including session, analytical, and advertising cookies, and how they contribute to your website experience.
accessibility
We want everyone to be able to access brioleisure.org. This page provides information about our accessibility efforts, including our commitment to WCAG 2.0 AA standards, as well as resources and tools to help you get the most out of our website.
safeguarding (adult & child)
Our Safeguarding Policy outlines our commitment to protecting children and vulnerable adults. It details procedures for staff, volunteers, and anyone involved in our activities.
carers policy
Carers play a vital role in supporting our members and visitors. Our Carers' page provides details on free entry for one carer, guidelines for gym and pool access, and information about supporting individuals in fitness classes.
pool admission
To ensure a safe and enjoyable experience for everyone, please familiarise yourself with our pool admission policy before your visit. You can find the details here
frequently asked questions
How do I find my Member ID?
You can find your membership ID on your membership card within the Brio App, under the 'View My Membership Card' section.
Can I book swimming sessions in the app?
If you’re looking to book a swimming session at the Northgate Arena, you can do this within the app, including lane and casual swimming and steam/sauna sessions. If you’re looking to book at Christleton, you can easily book onto our lunch time lanes. However, for all other sites, please feel free to check out the swimming timetables and just show up in centre.
How do I download the new app?
Easy! Head over to your app store and search for Brio Leisure. If you’re already an app user, you can simply update your current app.
What are the temperatures of your pools?
Our pools are generally between 28.5C and 32C. Our jacuzzis are between 35C and 40C.
Northwich Memorial Court temperatures are below;
Main Pool - 28.5 C
Small Pool - 30. 0C
Jacuzzi - 35.0C
