Welcome Back FAQ’s
These are some of the most frequently asked questions and customer queries we’ve had since reopening after the COVID-19 lockdown.
Can I call my local Brio centre?
You can indeed! Our phone lines are staffed from 9.00am – 5.00pm on weekdays and 8.00am – 4.00pm on weekends, so feel free to call with any bookings or enquiries.
How do I find my Member ID
You should have had a letter recently about with our re-opening information in it, including your Member ID. You may also have an email with the subject “Your Brio Membership” which also includes your Member ID in it.
If you don’t have either of these, please message your local centre here.
I can’t log in to my account online
Firstly, please try using the “Forgot my password” function to reset your password. Using your email address and new password you should be able to log in. If you’re still having problems, please message your local centre here.
I can’t book via the app
The Brio App is only available to Premier, WorkFit and £26 Brio Concession members. If you’re not on one of these membership types, you can still book sessions online here.
If you are on one of these memberships but are having issues booking via the app, please message your local centre here.
Can I just walk in and book a session
We don’t allow any walk-ins or sessions that haven’t been pre-booked in advance.
Can I bring my kids swimming?
We’re currently only running lane swim sessions. If your child is a competent swimmer and can follow the lane etiquette then they can accompany you, provided they book a space and lane. If your child requires floatation aids then they aren’t confident enough to join the lane swim.
Can I bring a towel/sweatband/lunch to the gym?
No, please refrain from bringing these with you. We have no locker facilities available so recommend you only bring what you need to workout. We’ll provide disposable paper towels to use for wiping away sweat, and cleaning products for wiping down equipment
Inclusion and Accessibility
What accessible features do your facilities include?
All Brio Leisure facilities are accessible by wheelchair, with lifts to first-floor amenities where appropriate. All of our sites also include accessible toilets and changing rooms.
We have pool hoists available at all of our swimming pools, and the staff are happy to assist with support and access where required. Simply let a member of the team know if you need any assistance when you arrive.
Most sites have disabled parking bays and dropped curbs or ramps along with sliding doors. If you find any of our facilities difficult to access for any reason, please speak to any member of the Brio Leisure team about how we can make your visit to our centres more suitable for your needs.
Many of our centres now have listings on the DisabledGo website. Visit the centre homepage of your choice to find out more.
Can I bring my guide dog in with me?
Yes, we can accommodate guide dogs at all of our facilities.