General FAQ’s
I have symptoms of Covid-19, can I visit the centre?
If you are showing any signs or symptoms of coronavirus (COVID-19), please do not visit our centres, get tested for the virus and self-isolate whilst you await your results, and of course if you test positive for the virus.
How do I find my Member ID
Look for any recent service emails from Brio, your Member ID will be on the bottom. Tip: search “noreply@brioleisure.org” in your inbox to help find them easily!
I can’t log in to my account online
Firstly, please try using the “Forgot my password” function to reset your password. Using your email address and new password you should be able to log in. If you’re still having problems, please message your local centre here.
I can’t book via the app
The Brio App is only available to Premier, WorkFit and £26 Brio Concession members. If you’re not on one of these membership types, you can still book sessions online here.
If you are on one of these memberships but are having issues booking via the app, please message your local centre here.
Entertainment
Do I have to pay for children’s seats at shows?
Children aged 2 and under do not need a ticket, provided they sit with parents and are not occupying a seat. Juniors are classed as anyone aged 16 and under.
How do I book wheelchair seats?
All of our theatre venues are fully accessible but there is a limit on the number of wheelchair seats per performance. Please advise the box office when booking and we will ensure that suitable seats are booked.
How do I get on the shows mailing list?
Please email a request to boxoffice@brioleisure.org
General Swimming
What type of facilities do your pools have?
You can see a full facility run-down here.
Is there a lifeguard on duty at all times?
During public swim sessions, a lifeguard will be on duty.
Can I still swim if there’s no lifeguard on duty?
No, our pools will not be open to the public if there is no lifeguard available.
What are the temperatures of your pools?
Our pools are generally between 28.5C and 32C. Our jacuzzis are between 35C and 40C.
Northwich Memorial Court temperatures are below;
Main Pool- 28.5 C
Small Pool -30. 0C
Jacuzzi- 35.0CDo you sell swim nappies?
Yes, you can buy these at the reception desk.
At what age are swim nappies required to be worn in the pools?
We require all children to wear swim nappies in the pool until they’re fully toilet trained.
Do I need to shower before getting in the pool?
We do ask all swimmers to shower before getting in the pool, as this removes any dirt or products from your body and helps us keep the pool clean!
Can my child come to public swimming sessions alone?
Children aged 8 and over are welcome to swim alone. Suitable inflation aids must be worn by weaker swimmers.
Can they bring toys to play with?
Beach balls, small inflatable objects, sinkers and toys can be used in the pools. Large inflatable objects are not allowed as they impair the view of the lifeguards.
Is there somewhere for me to watch my child swim?
Of course! All of our pools have viewing areas.
Are there lockers in the changing rooms?
Yes, all of our pools have 20p-operated lockers available , some centres may require a £1. Northgate Arena operates a basket room system.
Do you sell swim equipment?
Yes, our pool centres all have a range of products (inflation aids, goggles etc) and pool clothing available to buy.
Can I bring my towel onto poolside?
Yes, there will be hooks for you to hang your towel on.
Can I wear a wetsuit in the pool?
We don’t allow wetsuits in our pools due to the risk of cross-contamination from outside water sources. They’re also designed to be in very cold water, so could cause the wearer to overheat!
How long am I able to swim for?
During busy times your swim will be restricted to a minimum of 45 minutes, but if the pool is quiet then there will be no restrictions.
Will there be someone on poolside to give me swimming advice?
Ellesmere Port Sports Village and Northgate Arena both have Pool Walkers who are there to give you advice and tips.
Do you have private showers?
Christleton Sports Centre, Ellesmere Port Sports Village and Neston Recreation Centre all have private shower cubicles. Winsford Lifestyle Centre, Northwich Memorial Court and Northgate Arena all offer community shower areas.
Can I buy toiletries in centre?
Sorry, we don’t sell toiletries.
Swimming Lessons
How do I book for swimming lessons?
Simply give us a call at the centre of your choice to book a swimming lesson induction. We will then discuss with you the best way to progress with the Brio Learn 2 Swim Programme.
Why does my child need an induction?
An induction means we can assess your child’s ability. This ensures they are placed in the correct class for their level. We understand that starting swimming lessons can seem scary, so if your child is a non-swimmer they will find out where their lessons take place and see the equipment they will be using. We also make sure that Mum and Dad are given some health and safety information too.
How long is the waiting list?
This depends on the child’s ability as some levels can be busier than others. We will always aim to allocate a place for every child as soon as one becomes available.
What scheme do you operate?
We follow the ASA National Teaching Plan through stages 1 – 10.
How long is each lesson?
Lessons for stages 1 – 7 are 30 minutes long, whilst stages 8 – 10 last for 45 minutes.
How long will it take to achieve a stage?
Every child progresses at their own pace. We will move them up when they have achieved all the criteria within a stage.
What happens when my child has achieved all the stages?
We have strong links with local exit clubs including competitive swimming, water polo, lifesaving and triathlon.
Can my child move midterm?
Our Brio Learn 2 Swim Team will advise you when your child is ready to move. If they complete the criteria of a stage midterm, we will always aim to move them as long as space is available.
Can I choose a specific teacher?
Unfortunately, it is not possible to request a specific teacher.
How can I contact the teacher?
Please send us an email. A member of the Brio Swim team will contact you to help you with your query.
I am going on holiday and will miss a lesson; can I do a catch up session?
Unfortunately we do not offer individual catch up sessions.
If I have a query concerning finances who do I contact?
For any query regarding your lessons please contact your local Brio Leisure Centre and we’ll do our best to help you out. Alternatively, you can email us at info@brioleisure.org and we’ll get back to you as soon as we can.
Can I stop my child’s lessons at any time?
Yes, we offer a rolling programme which you can leave at any time.
Inclusion and Accessibility
What accessible features do your facilities include?
All Brio Leisure facilities are accessible by wheelchair, with lifts to first-floor amenities where appropriate. All of our sites also include accessible toilets and changing rooms.
We have pool hoists available at all of our swimming pools, and the staff are happy to assist with support and access where required. Simply let a member of the team know if you need any assistance when you arrive.
Most sites have disabled parking bays and dropped curbs or ramps along with sliding doors. If you find any of our facilities difficult to access for any reason, please speak to any member of the Brio Leisure team about how we can make your visit to our centres more suitable for your needs.
Many of our centres now have listings on the DisabledGo website. Visit the centre homepage of your choice to find out more.
Can I bring my assistant dog in with me?
Yes, we can accommodate assistant dogs at all of our facilities.
