Cheshire West & Chester Council and Brio have made the difficult decision that from midnight tonight the Civic Halls in Neston and Ellesmere Port will be closed and the Entertainment programme at Northwich Memorial Court will be cancelled until the end of April. We would like to reassure customers who have purchased tickets for shows between 18 March and 30 April 2020 that full refunds will be given including booking fees and any events or conferences that have been booked will not incur any cancellation charges. A member of the Brio team will be in touch with those who have venue hire bookings to confirm arrangements for cancellation or postponement in the coming days. For events scheduled in May onwards, we will make a decision in forthcoming weeks pending the Coronavirus situation and related PHE and government advice. Please keep checking for further updates.
The safety and wellbeing of our staff and customers is always at the forefront of our decision making and this current situation is no different. We have been monitoring the evolving situation closely and have been in daily dialogue with Cheshire West and Chester Council and the Public Health team to ensure we have the latest guidance and direction available. This has helped us make informed decisions about our operations on a day to day basis.
It’s important to us that our customers feel safe, confident and relaxed when using our entertainment services and with social distancing now being recommended by the Government, we feel that this is the right decision given the difficulty in managing events with large numbers of people in the attendance and in close proximity to each other.
For our Leisure operations, we also follow industry guidelines on operating our leisure centres including advice from PWTAG (Pool Water Treatment Advisory Group); Sport England; UK Active; and H&S guidance from industry experts. Therefore, with the increased measures we have put in place for our leisure operations, regards enhanced cleaning and handwashing, this side of the business will remain open. This is reviewed and monitored several times each day. We continue to encourage people not to use our centres if they feel unwell or if they show any signs or symptoms of COVID-19 to ensure the health and wellbeing of our other customers and employees.