Updates regarding COVID19
Current Status: Following the recent national lockdown announcement by the Government, all Brio leisure centres and entertainment venues will be closed to the public from Thursday, 5 November.
We won’t be taking any payments during closures so don’t worry about memberships or swimming lessons, we’ll automatically freeze your account. Any direct debits or payments due before Thursday will still be taken as unfortunately the banks are ready to process this and are not something we’re able to cancel at this late stage but as it’ll freeze on Thursday, you’ll receive this time back when we reopen.
It’s important not to freeze yourself or cancel your Direct Debit at the bank as it will mean we won’t be able to automatically restart your membership when we re-open and there may be a delay to accessing your account again
We’ve put together some useful information for working out from home, scroll down for details!
Monday 2 November
Following the government’s announcement regarding a second national lockdown, all Brio leisure centres and entertainment venues will be closed from Thursday, 5 November.
Stay Active at Home!
Being at home doesn’t mean you can’t keep active! We’ve put together a list of resources to ensure you can keep fit while staying safe indoors:
YouTube Channel – We have a big library of online workouts available on our YouTube channel, split into playlists so you can easily find what you’re after!
Les Mills On Demand – We’ve teamed up with Les Mills to keep delivering you workouts at home and for a limited time, you can even get a 30-day FREE trial to their on-demand service when you follow this link. If you find you’re loving it, we’ve managed to grab you a discount too! Join through our exclusive Brio Leisure link and you’ll save a third on the monthly fee, now just £7.94. This fee is paid directly to Les Mills, Brio Leisure do not control or manage these payments and this digital membership would sit outside of your current Brio membership, see their website for full terms and conditions.
Search for your local centre on Facebook to see what they’re doing!
Frequently Asked Questions
Can I freeze my membership?
We will be freezing everyone’s memberships automatically until our centres re-open, so don’t worry about rejoining or cancelling! You’ll get instant access as soon as our doors reopen.
It’s important you don’t cancel your membership or your direct debit. If you do this it means we are unable to restart your membership automatically, which will prevent you booking or getting back into our centres as soon as we can reopen.
What's happening with my membership?
For monthly Direct Debit members, if you paid on Monday 2 November then you’ll be credited to your December payment instead.
Annual members: your membership will be extended based on the length of the closure and the remaining time on your membership.
I'd like to cancel my membership, how do I do this?
Just contact your local centre and let them know you’d like to cancel.
As above though, there’s no need to cancel as we’re automatically freezing everyone. This ensures you’ll be able to get right back to working out as soon as we’re open!
I had a booking in place after 5th November, what happens to it?
No need to worry, we’ll cancel that from our system. If you’re a PAYG customer then you can expect a refund too.
What about swimming lessons?
We are freezing all swimming lessons, which guarantees the same lesson day and time as and when we re-open. Any lessons that will fall during lockdown will be used to reduce your next payment. For those who have pre-paid, the current number of lessons you have left on your account will stay the same when we re-open.
It’s important you don’t cancel your lessons or direct debit. Doing so will mean we can’t automatically restart your lessons as soon as we open, and will lose your child’s place in their lesson.
How do I keep up-to-date with email updates?
Just click here and pop your email address in!