Got questions about the Brio app? We’ll answer them here!
Why use the app?
Well, there are a few fantastic reasons actually:
- You’ll be able to book, cancel and manage your fitness classes
- Take part in exclusive gym challenges and win prizes
- Exclusive deals and offers only available through the app
- Track workouts, set goals and more!
I can’t access the app! Why not?
The app is only available to Premier and WorkFit members. You can upgrade your membership to one of these types by visiting your local centre and talking to reception. If you’re already a Premier or WorkFit member and are struggling to access the app, you’ll need to check there are no issues with your account. Double check you’re using the correct login details, or if you’ve never used our Online Bookings facility before then click here and do the Password Reset procedure.
If you’ve missed a class that you’d reserved a place on, you’ll have a £2 fine on your account that’ll prevent you from using the app. You can pay it off in-centre, or through our Online Bookings facility here.
How do I pay a fine on my account?
You can’t do this through the app, but you can by visiting our Online Bookings facility or visiting your local centre.
Can I add myself to a waiting list through the app?
No, but you can do this online through our Online Bookings facility.
The ‘Book Now’ button is missing from the class I want to book on to!
This means the class is either fully booked, or you may have an issue on your account. If you think you’ve got a fine to pay, you can amend that via our Online Bookings facility. Otherwise, get in touch and we’ll see what we can do!
How do I look at classes at other centres?
Click the search button at the bottom of the Bookings screen and you can view any other Brio centre.
I prefer to use your website to book classes, can I still do this?
Yes! Feel free to carry on booking via the website if you prefer. Your bookings will still show up in the app, and you can even keep the app for access to deals, special offers and gym challenges.
