We’re really sorry our app isn’t working as we’d hoped at the minute. We know this has caused a lot of frustration, so we’ve put together these FAQs to help in the meantime:
Why can’t I book on the app?
We know this has become a huge issue for our customers. We recently went through an update of our booking system. This hasn’t connected into the app as it should’ve done, which has meant the bookings feature is working as we’d hoped.
When will it be back up and running again?
Unfortunately, we’re unable to say exactly when in-app booking will be back up and running. We’re working with our engineers and systems tirelessly to get this sorted as soon as possible. We know this is frustrating, however we do ask if you can please continue to be respectful to all of our staff.
Can I still book classes in the meantime?
Absolutely! We know it’s still important to book onto your favourite classes in advance. You can still do this online using our new booking system. You can do this here
How can I stay updated on the in-app booking system?
To stay updated, we encourage you to keep an eye on your emails and app notifications. As soon as our system is back to normal, we’ll inform you as soon as possible.
How can I check what classes I’m booked onto?
You can see all of your classes on your new online bookings portal. Simply log in here and go to ‘Bookings’. You will see all of the classes you are successfully booked onto there.
Do I need to uninstall and reinstall the app?
Nope, you don’t need to do anything on your end. Once in-app booking is working once again, we will make sure we inform you as soon as possible via email and app notifications.
We apologise again for this huge inconvenience. We understand that so many of you prefer to book within the app, so we can appreciate the significant frustration you’ve had. The team are working relentlessly to ensure we get this back up and running as soon as possible. We would really appreciate if you can please continue to be respectful to our staff as work through these issues.
