Welcome back to Brio!

Entrances and Exits

Each centre will now have multiple entrances, each with its own pathway through the centre to its corresponding area or activity. Exits will work in the same way.

Every activity on our timetables will display an entrance next to it – Make sure you arrive and wait at the corresponding entrance to be allowed into the centre for your activity.


To ensure our centres can run as smoothly as possible, all activities will need to be pre-booked online, via the app or by phone. PAYG customers will need to pre-pay online too. We won’t have reception desks so won’t be able to let anyone in who hasn’t already booked for a session.

Gym sessions are limited to 55 minutes, with 5 minutes to leave the building after your workout.

Swim sessions are 45 minutes with 15 minutes to use the changing facilities before you leave.

Classes are all in new areas and may mean entering through different entrances, remember to check the timetable before you arrive to make sure you arrive at the right door.

Brio Cycle and Clubbercise classes booked at Ellesmere Port Sports Village will be held at Ellesmere Port Civic Hall.

Changing Rooms

Changing facilities will only be available after swimming sessions, for a 15 minute period. After this, you’ll be led through the corresponding exit out of the building.

Swimmers will arrive and leave their clothes and belongings in a basket on poolside.

Toilets will be open to all customers but the toilet entrance door will remain open and only one customer is permitted at a time.

Other Facilities

To ensure we can keep things as safe as possible, some other facilities in our centres will not be in use. These include:

  • Cafes
  • Vending machines
  • Water fountains

Some air conditioning units that recycle interior air are advised to be kept off, and so these will not be in use. However, many of our units in centres take in fresh air from outside and bring it in. These are safe and approved so we’ll be keeping these on to help you stay cool during your workout.


We know this is going to be a bit of a change from what you’re used to so we’ve put together some handy guidelines below that cover your new journey through your Brio centre. Please give these a read before your first visit.

Your New Brio Journey

Before Your Visit

  • Pre-shower for your swim session at home as showers are only available after swimming. Avoid shampoo and shower gel and please refrain from wearing make-up or hair products before swimming too.
  • If you’re coming straight from work, please bring wipes to remove makeup and perfume/aftershave.
  • Please arrive in your workout gear, or with your swimming costume on under your clothes as changing rooms are only available after swimming sessions.
  • If you’re doing a fitness class, please bring along your own mat.
  • Bring enough water for your full workout as water fountains will not be in use.
  • Minimise personal possessions as lockers will not be available.
  • You need to arrive on time for your session at the designated entrance as doors will close 5 minutes after the session begins. Try not to arrive more than 10 minutes early if possible, this allows us to maintain safe social distancing.
  • Car park barriers will all be open so you can drive straight in, with the exception of Northwich Memorial Court. We advise you to have gloves and/or sanitiser to operate this barrier.

While You're Here

  • Your session will have a designated entrance by it in the timetable so this is where you’ll need to enter the building.
  • Please remove gloves upon entering the building and sanitise your hands.
  • We need your help to keep our buildings COVID Secure, so we ask that you wipe down gym kit before and after you use it.
  • Towels are not permitted in the gym, and programme cards will not be available. Premier, WorkFit and Concessionary members can set their own programmes on the mobile app with the new workouts feature.

On Your Way Out

  • Please follow the one-way system and leave in an orderly fashion
  • We’ve worked hard to ensure our buildings are safe and hygienic for you. If you have any feedback or suggestions then please contact us.