FAQ's

Entertainment

Why can’t I book tickets online?
We have recently moved to a new software system. Online bookings will be live in the New Year, followed by a ‘print at home’ ticketing option.

Do I have to pay for children’s seats at shows?
Children aged 2 and under do not need a ticket, provided they sit with parents and are not occupying a seat.

How do I book wheelchair seats?
All of our theatre venues are fully accessible but there is a limit on the number wheelchair seats per performance. Please advise the box office when booking and we will ensure that suitable seats are booked.

How do I get on the shows mailing list?
Please email a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Swimming Lessons

How do I book for swimming lessons?
Simply give us a call at the centre of your choice to book a swimming lesson induction. We will then discuss with you the best way to progress with the Brio Leisure Swimming lesson Programme.

Why does my child need an induction?
An induction means we can assess your child’s ability. This ensures they are placed in the correct class for their level. We understand that starting swimming lessons can seem scary, so if your child is a non swimmer they will find out where their lessons take and see the equipment they will be using. We also make sure that Mum and Dad are given some healthy and safety information too.

How long is the waiting list?
This depends on the child’s ability as some levels can be busier than others. We will always aim to allocate a place for every child as soon as one becomes available.

What scheme do you operate?
We follow the ASA National Teaching Plan through stages 1 – 10.

How long is each lesson?
Lessons for stages 1 – 7 are 30 minutes long, whilst stages 8 – 10 last for 45 minutes.

How long will it take to achieve a stage?
Every child progresses at their own pace. We will move them up when they have achieved all the criteria within a stage.

What happens when my child has achieved all the stages?
We have strong links with local exit clubs including competitive swimming, water polo, lifesaving and triathlon.

How do I know my child is progressing?
At the moment your child will receive a progress report at the end of every term. We are currently looking into introducing a new online progress system, that we hope will be available soon.

Can my child move mid term?
Our Brio Swim Team will advise you when your child is ready to move. If they complete the criteria of a stage mid term, we will always aim to move them as long as a space is available.

Can I choose a specific teacher?
Unfortunately it is not possible to request a specific teacher.

How can I contact the teacher?
To contact us about your swimming lessons simply fill out a ‘Talk to the Teacher’ form. A member of the Brio Swim team will contact you to help you with your query.

I am going on holiday and will miss a lesson; can I do a catch up session?
Unfortunately we do not offer individual catch up sessions.

If I have a query concerning finances who do I contact?
For any query regarding you lessons please contact your local Brio Leisure Centre and we’ll do our best to help you out. Alternatively you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we’ll get back to you as soon as we can.

Can I stop my child’s lessons at any time?
Yes, we offer a rolling programme which you can leave at any time.

Golf

Do I need to be a member to use a Brio Leisure Golf Course?
All of our courses are pay and play municipal golf courses; all you need to do is contact the course and book a tee time.

Can you hire equipment to play?
Yes, all of our courses have clubs and trolley’s available for hire. Ellesmere Port has four golf buggies which can be hired by any of our golfers for an additional fee.

Can you buy golf equipment?
All of our courses carry stock such as tee’s, gloves and balls.
Ellesmere Port Golf Course has a fully stocked golf shop where you can purchase clubs, bags and clothing. We are currently developing a new golf shop at Knights Grange Golf Course, although items can be ordered from other sites until this is available.

What do I need to wear?
There is no need to wear traditional golfing attire to play at any of our courses. We do advise you to wear sensible footwear as there are some steep areas which you may need to use.

Are the golf courses open all year round?
Our golf courses are open every day of the year, except Christmas day, weather permitting. You can find out about any closures due to bad weather here on our website.

Can juniors play?
We welcome juniors to play on all of our courses, with no restrictions. We also offer a great value for money junior membership at Ellesmere Port Golf Course and Knights Grange Golf Course – ask at reception next time you’re with us for more information!

Do you do society packages?
All of our golf courses offer great society packages that include golf and god quality food. For more information or to discuss your booking, please contact our courses directly.

• Hooton Golf Course, Tel: 0151 339 768
  Knights Grange Golf Couse, Tel: 01606 552780

Is there a club I could join?
Ellesmere Port and Knights Grange Golf Courses both have clubs based at the sites. For more information please refer to the main golf section of the website.

Is there food and drink facilities available at the golf courses?
Yes, all of our courses have vending machines for hot and cold beverages and snacks. Ellesmere Port Golf Course also has a fully licensed bar and facilities to serve hot snacks, meals and buffets.

Do you offer golf lessons?
Ellesmere Port Golf Course has two fully qualified golf coaches, available for individual and group lessons all year round. For information and booking please contact the courses directly.

Inclusion and Accessibility

What accessible features do your facilities include?
All Brio Leisure facilities are accessible by wheelchair, with lifts to first floor amenities where appropriate. Unfortunately Malpas Sports Complex does not currently offer lift access at this time.All of our sites also include accessible toilets and changing rooms.
We have pool hoists available at all of our swimming pools, and the staff are happy to assist with support and access where required. Simply let a member of the team know if you need any assistance when you arrive.
Most sites have disabled parking bays and dropped curbs or ramps along with sliding doors. If you find any of our facilities difficult to access for any reason, please speak to any member of the Brio  team about how we can make your visit, to our centres more suitable for your needs.

Can I bring my guide dog in with me?
Yes, we can accommodate guide dogs at all of our facilities.